Boston, MA (PRWEB) October 02, 2012
TCELab, a thought leader in Big Data and Customer Experience Management (CEM), announced its research paper Improving the Patience Experience today based on HCAHPS data aggregated from over 2.8 million patient surveys in 4,610 health care facilities across the U.S.
Patience Experience (PX) has become a priority for U.S. Hospitals because the Centers for Medicare and Medicaid Services (CMS) will be using patient feedback about their care as part of their reimbursement plan for acute hospitals (Hospital Value-Based Purchasing VBP). Hospitals are focusing on improving the patient experience to ensure they receive the maximum of their incentive payments.
The U.S. government releases data regarding the performance of different industries, including healthcare. Inspired by the Obama administrations Big Data Research and Development Initiative, TCELab integrated six different big data sets on US hospitals, built predictive models of patient satisfaction ratings and documented the results into a free research paper. Dr. Bob Hayes, Ph.D., TCELab Chief Customer Officer, was the primary analyst on the research.
The free research paper is available here: http://www.tcelab.com/hcahps.
Included in the research findings:
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